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Returns & exchanges

Effective Date: March 1, 2025

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At DollyRose Art, each piece is crafted with care and intention. We want you to love what you receive—but we also understand that things happen. Here's how we handle returns and exchanges:

1. All Sales Are Final for Original Art

Due to the unique and handmade nature of original artworks, all sales of original pieces are final. We do not accept returns or exchanges on one-of-a-kind works unless the item arrives damaged.

2. Returns on Prints & Merchandise

We accept returns or exchanges on prints and non-original items within 14 days of delivery, provided the item is:

• In its original condition

• Returned in its original packaging

• Accompanied by proof of purchase
   

Return shipping costs are the responsibility of the customer unless the return is due to an error or damaged item.

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us at info@dollyroseart.com within 5 days of delivery with:

• Your order number

• A brief description of the issue

• Clear photos of the damage or error

We’ll work with you to replace the item or issue a refund, depending on the situation.

4. How to Initiate a Return or Exchange

To begin a return or exchange, please contact us at info@dollyroseart.com. We’ll provide instructions based on the type of item and issue.

5. Non-Returnable Items

• Custom commissions

• Gift cards

• Sale or discounted items

• Original artworks (except if damaged)

6. Refunds

Once your return is received and inspected, we’ll notify you of the status. If approved, a refund will be issued to your original payment method within 7–10 business days.

Need Help?
We’re always here to answer questions or clarify anything. Email us anytime at info@dollyroseart.com.